In policy implementation, what is the role of frontline discretion according to street-level theory?

• A. Bureaucratic discretion is minimal and governed strictly by statute with no variation.
• B. Bureaucrats make policy decisions solely according to political mandates.
• C. Frontline workers interpret and apply rules in day-to-day interactions, shaping outcomes.
• D. Policy outcomes are determined solely by administrative budgets.

Answer: (C)